Customer Care Agent – Imperial Logistics

Imperial Logistics Limited is mainly an African and Eurozone logistics provider of outsourced, integrated freight management, contract logistics and distributorships. Ranked among the top 30 global logistics providers, the group is listed on the JSE in South Africa and employs over 27 000 people in 32 countries.

Job Function: The aim of this position is to be able to deal with customer queries efficiently and professionally.

Key Performance Areas:

• To ensure that all telephonic order cancellation requests are investigated before acceptance to ensure that the stock was purchased for the customer • To ensure that all customer requests related to stock returns are investigated • To ensure that queries are logged and resolved within 24 hours where possible with the customer informed of the outcome. • To ensure that the stock counts are done within 24 hours. • Shortage, over supply or wrongly supplied stock is reported. • To ensure that when damages are reported by customers, that a courier claim form is completed immediately. • With reference to delivery queries, to investigate the reason for the delay and to refer the matter to the relevant warehouse supervisor for corrective action, whether disciplinary or route planning, or follow-up with courier company for courier orders. • Other duties as assigned by line manager

  • Admin
  • General
  • Forklift
  • Drivers
  • Electrical
  • Diesel Mic
  • Learnership

Salary R7800

Apply Now here

2 Comments

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  1. I once work as a promote and a packer at the same time I’m a hard working younger girl

  2. Where would I be based i reside in Bertrams

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