Call Center Agent Inbound Namstaffing – Johannesburg

By | March 1, 2020

We are looking for a Call Center Agent Inbound and will be based in Namstaffing – Johannesburg.

Key Results Areas include:

  • Represent the customer to the rest of the business – Customer Advocate
  • Demonstrate excellent product and system knowledge
  • Handle client queries regarding existing policies and other enquiries
  • Assisting clients with queries
  • Solving complaints
  • Updating clients information

Experience & Competencies of Call Center Agent Inbound:

  • Good reading abilities as some roles require scripted questions
  • Flexible and adaptable to working hours – Shifts
  • Persuasive negotiation skills
  • Intermediate computer skills
  • Excellent communication both oral and written
  • Applying customer service/care principles to all calls
  • Working with People
  • Ability to learn and grasp information
  • Minimum 1-year previous call center experience (Preferred)
  • Excellent listening skills
  • Customer Centricity
  • Results orientated
  • A team player
  • Proactive and self-motivated
  • Resilient, determined and resourceful

Qualification – Call Center Agent Inbound:

  • Matric
  • Call Center certificate (advantage)

3 thoughts on “Call Center Agent Inbound Namstaffing – Johannesburg

  1. Euphemia Camelia Sullivan

    Good Day

    I was recently made aware of your available Call Centre Agent position. I’ve recently completed my matric and I am looking forward to start my career at your Company.

    During the past few months I have acquired substantial experience in various customer service and sales positions including a recently completed internship at iTalk.

    I am seeking a entry-level as a Call Centre Agent with the goal of acquiring valuable experience and opening doors to exciting new opportunities at your Company. In addition I have extreme external and internal communication abilities a positive attitude and excellent problem solving skills that would make me an asset to your staff.

    I look forward to enhancing your already solid reputation of customer service through diligent work and and innate ability to learn and apply new concepts and procedures. I am available for an interview at your convenience. Thank you for your time and consideration.

    Sincerely

    Euphemia Sullivan

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