We are looking for a Call Center Agent Inbound and will be based in Namstaffing – Johannesburg.
Key Results Areas include:
- Represent the customer to the rest of the business – Customer Advocate
- Demonstrate excellent product and system knowledge
- Handle client queries regarding existing policies and other enquiries
- Assisting clients with queries
- Solving complaints
- Updating clients information
Experience & Competencies of Call Center Agent Inbound:
- Good reading abilities as some roles require scripted questions
- Flexible and adaptable to working hours – Shifts
- Persuasive negotiation skills
- Intermediate computer skills
- Excellent communication both oral and written
- Applying customer service/care principles to all calls
- Working with People
- Ability to learn and grasp information
- Minimum 1-year previous call center experience (Preferred)
- Excellent listening skills
- Customer Centricity
- Results orientated
- A team player
- Proactive and self-motivated
- Resilient, determined and resourceful
Qualification – Call Center Agent Inbound:
- Matric
- Call Center certificate (advantage)
M interested i have n6 for management assistant
Seeking for Job
Good Day
I was recently made aware of your available Call Centre Agent position. I’ve recently completed my matric and I am looking forward to start my career at your Company.
During the past few months I have acquired substantial experience in various customer service and sales positions including a recently completed internship at iTalk.
I am seeking a entry-level as a Call Centre Agent with the goal of acquiring valuable experience and opening doors to exciting new opportunities at your Company. In addition I have extreme external and internal communication abilities a positive attitude and excellent problem solving skills that would make me an asset to your staff.
I look forward to enhancing your already solid reputation of customer service through diligent work and and innate ability to learn and apply new concepts and procedures. I am available for an interview at your convenience. Thank you for your time and consideration.
Sincerely
Euphemia Sullivan